Privacy policy
The type of personal information we collect
We currently collect and process personal identifiers, contacts and characteristics (name and contact details, email addresses, client financial information, employee data, website user stats.)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons: communicating with clients, delegates, contractors and service providers.
We also receive personal information indirectly, from the following sources in the following scenarios; clients pass us information of delegates for training that we are providing so that we can provide follow up resources, online meeting links and gather evaluation and feedback.
We use the information that you have given us in order to maintain contact, provide quotations, carry out contracts, supervise staff and contractors, gather data from social media, evaluate our work. We may also share this information with our finance team.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Alice Clarke, (Head of Operations).
(b) We have a contractual obligation.
How we store your personal information
Your information is securely stored on Microsoft Teams One Drive. We keep name and contact details, email addresses, for up to three years after last contact. We will then dispose your information by deleting from all our systems.
Your data protection rights
Under data protection law, you have rights including:
Date: 09/11/2023
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@kindling interventions.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the details above. You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk